At Elevate Equip, we want every customer to shop with confidence. If something doesn't go as planned, we've made returns and refunds simple and fair. Here's how it works:
You may return unused, undamaged items in their original packaging within 30 days of receiving your order. Contact us at support@elevatequip.com to start a return. We will provide return instructions and a prepaid shipping label.
Change of Mind: Eligible items can be returned within 30 days. Refunds are issued to the original payment method with a 25% restocking fee.
Defective, Damaged, or Incorrect Items: Notify us within 48 hours. We’ll provide a replacement or full refund at no cost to you.
Lost Orders: If your order never arrives, we’ll investigate and issue a refund or replacement.
Cancellations:
– Before shipping: full refund.
– After shipping: follow the return process.
Non-returnable items: Custom products, perishable goods, intimate items, gift cards, and downloadable software.
Refunds are processed after inspection and may take up to 10 days to appear.
For questions, contact support@elevatequip.com or 412-913-0751 (Mon–Fri, 9 AM–5 PM EST).