Return and Refund Policy

Effective Date: 2/8/2026

At Elevate Equip, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and transparent return process outlined below.

Contact Information

If you need assistance with a return or refund, please contact us:

Email: support@elevatequip.com
Phone: +1 (412) 913-0751
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

30-Day Return Window

Customers located in the United States may request a return within 30 days of receiving their order.

To qualify for a return:

Item must be unused and in original condition
Original packaging must be included
All accessories, manuals, and components must be returned
Proof of purchase is required

How to Start a Return

Email support@elevatequip.com within 30 days of delivery.
Include your order number and reason for return.
Our support team will provide return instructions and, if applicable, a Return Authorization (RMA).

Please do not ship items back without receiving return instructions first.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected:

You will receive an email confirmation.
Approved refunds are issued to the original payment method.
Refunds are typically processed within 10 business days.

Bank processing times may vary.

Change of Mind Returns

If you no longer want the product:

Return must be requested within 30 days.
Item must remain unused and in original packaging.

A restocking fee of up to 25% may apply to cover inspection, handling, and manufacturer return costs for large equipment items.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery.
Provide photos or videos showing the issue.

We will offer one of the following:

Replacement product
Repair assistance
Full refund

Incorrect Item Received

If you receive the wrong item:

Contact us immediately.
We will arrange correction at no additional cost to you.

Lost or Missing Orders

If your order does not arrive within the estimated delivery timeframe:

Contact our support team.
We will investigate with the shipping carrier.

If confirmed lost, we will provide a replacement or full refund.

Order Cancellations

Orders may be canceled for a full refund before shipment.
Once shipped, orders must follow the return process after delivery.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Gift cards
Downloadable software products
Perishable goods or sanitary items once opened

Exchanges

We replace items that are defective, damaged, or incorrect.

Please contact: support@elevatequip.com

Processing Timeline

Return request window: 30 days from delivery
Refund processing: within 10 business days after inspection

Legal Rights

This policy does not affect your rights under applicable consumer protection laws.