Shipping Policy

Effective Date: 2/8/2026

At Elevate Equip, we are committed to providing reliable, transparent, and timely delivery for every order placed on elevatequip.com.

Shipping Locations

We currently ship to:

United States only

Shipping Costs

Standard Shipping (United States):
✅ Free shipping on all orders.

All applicable shipping costs are clearly displayed at checkout. No hidden fees or unexpected charges will be added after purchase.

Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed before 5:00 PM EST begin processing the same business day.
Orders placed on weekends or holidays are processed the next business day.

Estimated Delivery Time

Standard Delivery:
📦 4–7 business days after shipment.

Delivery timelines are estimates and may vary due to carrier operations, weather conditions, or other logistical factors outside our control.

Order Fulfillment

Orders are fulfilled through authorized U.S.-based warehouses and manufacturer distribution centers to ensure customers receive authentic products handled according to manufacturer standards.

Elevate Equip remains fully responsible for order processing, customer support, and after-sales service.

Shipping Carriers

We partner with trusted national carriers, including:

USPS
UPS
FedEx
FedEx Freight
Old Dominion Freight Line
XPO Logistics
Estes Express

Carrier selection depends on product size, weight, and destination.

Order Tracking

Once your order ships, you will receive an email containing:

Tracking number
Shipping carrier
Tracking link

Customers may track shipments directly through the carrier website.

Shipment Protection

All shipments are insured against loss or damage during transit.

If you experience any delivery issue, please contact us promptly at:

📧 support@elevatequip.com
📞 +1 (412) 913-0751

Delivery Issues

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery window, please contact our support team. We will investigate with the shipping carrier and provide updates.

If a shipment is confirmed lost, we will offer:

Replacement shipment, or
Full refund

Damaged Deliveries

If your order arrives damaged:

Take photos of packaging and product.
Contact us within 7 days of delivery.

We will arrange a replacement or refund where appropriate.

Missing Items

If an item is missing from your shipment:

Contact us within 7 days of delivery.
Include your order number and item details.

We will resolve the issue promptly.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

We will contact you to arrange reshipment.
Additional shipping charges may apply.

Returns & Refunds

Returns are accepted within 30 days of delivery.
Items must be unused and in original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to our error.

For full details, please see our Return & Refund Policy.