Shipping policy

Effective Date: July 28, 2026

IMPORTANT NOTICE

Many Elevate Equip products ship directly from the manufacturer or an authorized distributor. Order-processing time, manufacturing lead time, and carrier transit time are separate and may vary by brand and product.

  1. SCOPE

This Shipping Policy applies to products purchased through elevateequip.com.

Products may ship from Elevate Equip, a manufacturer, or an authorized distributor. Products within the same order may arrive in separate shipments.

  1. SHIPPING DESTINATIONS

Elevate Equip currently ships to addresses within the United States.

Oversized, freight, remote-area, military, Alaska, Hawaii, or other non-contiguous deliveries may require special approval, additional delivery time, or a separate freight quote.

  1. SHIPPING CHARGES

Standard Shipping

Standard shipping is free on eligible orders unless the product page, written quote, order confirmation, or checkout states otherwise.

Freight and Special Services

The following services may require additional charges:

  1. Oversized or LTL freight.
  2. Remote-area delivery.
  3. Liftgate service.
  4. Inside delivery.
  5. Limited-access delivery.
  6. Appointment delivery.
  7. Redelivery.
  8. Storage.
  9. Address correction.
  10. Installation.
  11. Other specialized delivery services.

Any charge known before order acceptance will be displayed at checkout or included in a written quote or order confirmation.

Returns and Cancellations

Free standard shipping does not eliminate return freight, original freight, refused-shipment costs, restocking fees, or cancellation charges that apply under the Return and Refund Policy.

  1. ORDER PROCESSING

Processing Time

Orders are generally reviewed and processed within one to two business days, Monday through Friday, excluding holidays.

Processing time is not the same as the date the product leaves the warehouse or manufacturing facility.

Order Cut-Off Time

Orders received before 5:00 PM Eastern Time may begin processing on the same business day. Same-day shipment is not guaranteed.

Verification and Order Holds

The following may extend processing time:

  1. Payment review.
  2. Address verification.
  3. Product configuration.
  4. Installation planning.
  5. Freight quoting.
  6. Supplier approval.
  7. Additional information required from the customer.

Elevate Equip will contact the customer if additional information or authorization is required.

Weekend and Holiday Orders

Orders placed during weekends or public holidays will begin processing on the next business day.

  1. ESTIMATED SHIPMENT AND DELIVERY TIMES

In-Stock Parcel Orders

Products specifically identified as in stock and eligible for standard parcel delivery may have an estimated carrier transit time of four to seven business days after shipment.

Manufacturer-Direct and Freight Orders

Lead times vary depending on:

  1. Product availability.
  2. Manufacturing schedules.
  3. Product configuration.
  4. Backorders.
  5. Destination.
  6. Carrier availability.
  7. Installation requirements.

The product page, written quote, or order confirmation provides the best available delivery estimate.

Rae Crowther Products

Rae Crowther currently states that its sleds normally ship in approximately three to five weeks, subject to availability, backlogs, and backorders.

Other Rae Crowther products may have different lead times.

TruGolf and Foresight Sports Products

Shipment, delivery, and installation timing for TruGolf and Foresight Sports products depends on the specific system, inventory, product configuration, carrier, destination, and installation requirements shown in the quote or order confirmation.

Delivery Estimates

All shipment and delivery dates are estimates unless Elevate Equip expressly provides a written guarantee.

Weather, carrier capacity, supplier delays, production issues, destination access, and circumstances outside Elevate Equip’s reasonable control may affect delivery timing.

  1. SHIPMENT DELAYS AND CUSTOMER APPROVAL

If Elevate Equip learns that an order cannot ship within the time stated when the order was placed, Elevate Equip will provide a revised estimate.

When required by applicable law, Elevate Equip will request the customer’s consent to the delay.

Where applicable law provides the right, the customer may reject the delay and cancel the affected unshipped order for a full refund.

Supplier cancellation restrictions do not override customer rights that cannot legally be waived.

  1. CARRIERS AND TRACKING

Parcel Carriers

Orders may ship through UPS, FedEx, USPS, or another qualified parcel carrier.

Freight Carriers

Oversized orders may ship through FedEx Freight, Old Dominion, XPO Logistics, Estes Express, or another qualified LTL or specialized freight carrier.

Tracking Information

When available, a tracking number or freight PRO number will be sent by email after shipment.

Tracking may take additional time to update after a shipping label is created or the shipment is collected.

Multiple Shipments

Products, accessories, or components from the same order may ship separately.

Each shipment may have a different tracking number and delivery date.

  1. FREIGHT DELIVERY REQUIREMENTS

Delivery Appointments

A freight carrier may contact the customer to arrange a delivery appointment.

The customer is responsible for providing a working telephone number and being available during the agreed delivery window.

Site Access

The customer must ensure that the delivery location can safely accommodate the delivery truck and ordered service.

The following conditions should be disclosed before shipment:

  1. Limited-access locations.
  2. Schools or institutional addresses.
  3. Residential locations.
  4. Narrow roads.
  5. Security gates.
  6. Stairs or elevators.
  7. Loading restrictions.
  8. Limited receiving hours.

Curbside Delivery

Unless a different delivery service is purchased in writing, freight delivery may be curbside or to the carrier’s nearest safely accessible point.

Unpacking, placement, assembly, and installation are not included unless expressly stated in the order.

Inspection at Delivery

Before signing the carrier’s delivery receipt, customers must inspect the shipment and confirm the number of items delivered.

All visible damage or shortages must be described specifically on the carrier’s delivery receipt.

The customer must:

  1. Keep a copy of the signed delivery receipt.
  2. Take photographs of the shipment.
  3. Preserve the packaging.
  4. Contact Elevate Equip immediately.

Rae Crowther Shipments

When a Rae Crowther shipment is damaged or incomplete, the delivery receipt must be marked “Damaged” or “Short.”

Damage and shortage claims are handled with the delivering carrier under Rae Crowther’s freight terms.

Refused Shipments

Do not refuse delivery without instructions from Elevate Equip or the carrier.

Refusing a shipment may result in return freight, redelivery, storage, restocking, or cancellation charges.

A refused Rae Crowther shipment may incur a 15% restocking fee plus total shipping costs.

  1. DAMAGE, SHORTAGE, AND MISSING-ITEM REPORTING

Visible Damage or Shortage

Visible damage or shortages must be reported immediately after delivery.

The customer must provide:

  1. The Elevate Equip order number.
  2. The tracking or freight PRO number.
  3. A copy of the signed delivery receipt.
  4. Clear photographs of the shipment and damage.
  5. A description of the missing or damaged items.

Concealed Damage

If damage is discovered after unpacking:

  1. Stop using or assembling the product.
  2. Preserve all original packaging.
  3. Photograph the product and packaging.
  4. Contact Elevate Equip immediately.
  5. Contact the delivering carrier when instructed.

Rae Crowther concealed-damage reports may need to be opened within approximately seven days after delivery.

Foresight Sports damaged products must be reported within 15 calendar days after receipt.

TruGolf Damage and Discrepancies

Visible TruGolf shipping damage must be reported immediately and no later than seven calendar days after delivery.

TruGolf shortages or discrepant parts must be reported no later than seven calendar days after installation.

Available Resolutions

Depending on the product, supplier terms, carrier determination, and applicable law, the resolution may include:

  1. A carrier claim.
  2. A replacement component.
  3. A product repair.
  4. A replacement product.
  5. Account credit.
  6. A refund.
  7. DELAYED, LOST, OR MARKED-DELIVERED SHIPMENTS

Delayed Tracking

Contact support@elevateequip.com if tracking has not updated for an unusual period or delivery is beyond the confirmed estimate.

Elevate Equip will request an update from the carrier or supplier.

Confirmed Lost Shipments

If the carrier or supplier confirms that a shipment was lost before delivery, Elevate Equip will arrange an appropriate replacement or refund as required by law.

Marked Delivered but Not Received

If tracking shows that a shipment was delivered but it cannot be located, the customer should:

  1. Verify the shipping address.
  2. Check all entrances and secure delivery areas.
  3. Ask household members or employees.
  4. Check with neighbors.
  5. Contact building management where applicable.
  6. Contact Elevate Equip promptly.

Elevate Equip may require a carrier trace, delivery confirmation, or other reasonable documentation before determining the appropriate resolution.

  1. SHIPPING ADDRESSES AND DELIVERY CHANGES

Address Accuracy

The customer is responsible for providing a complete and accurate shipping address, contact name, telephone number, and delivery details.

Address Change Requests

Contact Elevate Equip immediately to request an address change.

An address change is not effective until confirmed in writing and may not be possible after the order has entered processing or shipped.

Additional Costs

The customer may be responsible for carrier charges caused by incorrect or incomplete customer information, including:

  1. Address-correction charges.
  2. Redelivery charges.
  3. Storage charges.
  4. Return-to-sender charges.
  5. Reshipment charges.
  6. INSTALLATION AND SITE READINESS

When installation is included, delivery and installation may occur on different dates.

The customer is responsible for satisfying the site-readiness requirements stated in the quote, order documents, or manufacturer’s instructions.

Additional trips, delays, storage, or other costs caused by an unready or inaccessible installation site may be charged as permitted by the order terms.

  1. RETURNS

Returning a product is governed by the Elevate Equip Return and Refund Policy and the applicable manufacturer’s terms.

No product should be returned without written authorization and any required RMA.

  1. LEGAL RIGHTS

Nothing in this Shipping Policy excludes, restricts, or modifies any customer right that cannot lawfully be excluded, restricted, or modified.

  1. CHANGES TO THIS POLICY

Elevate Equip may update this policy prospectively to reflect operational, carrier, supplier, or legal changes.

The effective date at the beginning of the policy identifies the current version.

The shipping terms disclosed when an order is placed will govern that order unless applicable law requires otherwise.

  1. CONTACT INFORMATION

Customer Service Email: support@elevateequip.com

Customer Service Phone: 412-913-0751

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time

Company Address: 631 Dupont Street, Apt B101, Philadelphia, PA 19128