Shipping policy

Delivery Options

Elevate Equip offers two shipping methods to accommodate different delivery timelines:

  • Standard Shipping (Free) – Orders are typically processed within 20 days and delivered approximately 3 days after shipment, excluding holidays.
  • Expedited Shipping – Orders are shipped within 7 days and delivered approximately 3 days after dispatch. Additional charges apply.

Shortly after you place your order, a customer service representative will contact you to confirm your shipping details. We recommend expedited shipping if you need your order sooner.

Backorders & Stock Delays

In rare cases, product shortages or manufacturer delays may affect shipping timelines. If this happens, we will promptly notify you of any changes to your estimated shipping schedule.

Payment Processing

We do not charge your credit card immediately at checkout. Before processing payment, we will contact you directly to confirm your shipping preference.

Order Confirmation & Support

After placing your order, you will receive a confirmation email containing your order details and confirmation number.

  • If you do not receive the email, please check your spam or junk folder.
  • If the confirmation email is still missing, contact us at support@elevateequip.com with the subject line "Order Confirmation Not Received". Our team will be happy to assist you.

Holiday Shipping Delays

During peak holiday seasons, shipping times may be extended due to increased order volumes. We will work diligently to deliver your order as soon as possible.

Order Shipment Policy

Each order is shipped separately. We do not combine multiple orders into a single shipment.

Protection Plans for Shipping Issues

Customers may purchase optional protection plans before their orders ship to help protect against unexpected shipping issues.

  • Lost Package Coverage – If your package is lost in transit, report the issue to us for assistance with obtaining a replacement. Packages lost after delivery are not covered.
  • Damage Coverage – If your order is damaged in transit, refuse the package upon delivery, report the issue to the shipping carrier, and contact us for further instructions. Damage reported after delivery is not eligible for coverage.

Claim Process: A formal report and supporting evidence of the issue are required to initiate a claim and work with the manufacturer toward a resolution.